Lunexcore Limited ("we," "our," or "us") operates multiple digital products including Xello.ng, PassitOn, and custom software solutions. This Refund Policy explains our refund procedures and guidelines for each product. Please read this policy carefully before making any purchase or transaction.

Xello.ng Marketplace

Xello.ng is a marketplace platform that connects sellers to buyers. We do not process payments for item transactions - all payments are made directly between buyers and sellers. The following refund terms apply to platform services:

Platform Services

• Listing Fees: Platform listing fees are non-refundable once a listing goes live.
• Premium Features: Premium listing upgrades and promotional features are non-refundable once activated.
• Subscription Plans: Monthly subscriptions can be cancelled anytime with no partial refunds. Annual plans may receive pro-rated refunds within the first 14 days.
• Technical Issues: If platform services fail due to technical issues on our end, affected fees may be refunded or credited at our discretion.

Buyer-Seller Transactions

• Xello.ng acts solely as a platform to connect buyers and sellers.
• We do not process payments for items purchased on the platform.
• Any disputes regarding item purchases, payments, or refunds should be resolved directly between buyers and sellers.
• We offer mediation services to help resolve disputes, but are not liable for transaction outcomes.

PassitOn Platform

PassitOn is a platform that enables people to share items they no longer need with others. We do not sell items - we facilitate item sharing. The following refund terms apply to our subscription services:

• Monthly Subscriptions: Monthly subscriptions can be cancelled anytime; no partial refunds will be issued for the remaining days of the billing period.
• Annual Subscriptions: Annual plans may receive pro-rated refunds if cancelled within the first 14 days of subscription.
• Technical Issues: If subscription services fail due to technical issues on our end, affected subscription fees may be refunded or extended at our discretion.
• Auto-Renewal: If you wish to avoid being charged for the next billing period, please cancel before the renewal date.

Custom Software Development

For custom software development services provided by Lunexcore Limited:

• Before Project Start: Full refund minus 10% administrative fee if cancelled before work begins.
• During Development: Partial refund based on milestone completion. Work completed will be billed accordingly.
• After Delivery: No refunds for completed projects that meet agreed specifications.
• Maintenance Contracts: Pro-rated refunds available for unused months if cancelled with 30 days notice.

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at lunexcore@gmail.com with your transaction/order details.
• Specify which product/platform your request relates to (Xello.ng, PassitOn, or Custom Development).
• Provide a clear explanation of the reason for your refund request.
• Include any relevant documentation, screenshots, or evidence supporting your request.
• Allow up to 5-7 business days for our team to review your request.

Refund Processing

Once your refund is approved:

• Refunds will be processed to the original payment method.
• Bank transfers may take 5-10 business days to reflect in your account.
• Card refunds may take 1-2 billing cycles to appear on your statement.
• Wallet credits (where applicable) will be processed within 24-48 hours.

Non-Refundable Items

The following are not eligible for refunds across all Lunexcore products:

• Services that have been fully rendered and delivered as agreed.
• Digital goods that have been downloaded or accessed.
• Customized or personalized products/services.
• Consultation fees and discovery sessions.
• Third-party costs incurred on your behalf (hosting, domains, licenses, delivery fees).
• Transactions disputed after the allowed timeframe.
• Accounts suspended or terminated due to policy violations.

Dispute Resolution

If you are unsatisfied with our refund decision:

• You may request a review by our management team within 7 days of the initial decision.
• We will respond to your escalation within 10 business days.
• For Xello.ng marketplace disputes, we offer mediation services between buyers and sellers.
• Our decision after the review will be final and binding.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Product-specific refund terms may also be updated on respective platforms (Xello.ng, PassitOn). We encourage you to review this policy periodically.

Contact Us

If you have any questions about our Refund Policy, please contact us at: